WORK WITH US

 

Libby Story is only as good as the people that work with us. We acknowledge that our workers are a vital part of  our company and a vital part of our customer's experience. Since our humble beginnings, we have built a reputation of being a unique and friendly place to shop, and to continue that reputation, we aim to hire the best and brightest workers. Yes, our expectations are high, but the experience and opportunities are bright. If you are interested in being a part of our team, please download this PDF(click here to download) of our application and drop it by the store location you'd like to work for, or send it to: ridgeland@libbystory.com or starkville@libbystory.com


Or, if you prefer, mail it to us:


Libby Story Ridgeland
1000 Highland Colony Parkway #5003
Ridgeland, MS 39157

 

OR


Libby Story Starkville
306 University Drive
Starkville, MS 39759

 


CURRENTLY SEEKING:


 

Libby Story Starkville

STARKVILLE STORE MANAGER
JOB DESCRIPTION

REPORTS TO:  Libby Story Regional Manager

JOB PURPOSE:  The Libby Story Starkville Store Manager is responsible for every aspect of the store. The Store manager serves as the ultimate leader of the store, developing and motivating the entire staff to provide a superior level of customer service that will maximize sales and profits.  The Store Manager sets a standard that others aspire to achieve througheffective communication, outstanding training, and excellent feedback skills. The Store Manager oversees all assistant managers and sales associates within the store, ensuring that the highest level of customer service and operational standards are upheld.  The Store Manager must also serve as a role model for the Libby Story Starkville team in regards to sales and maintaining company polices and standards.  The Store Manager is responsible for meeting and exceeding all given sales goals and controlling expenses in accordance to provided budgets.  The Store Manager must possess an entrepreneurial spirit and be an on- the-spot problem solverThe Libby Story Starkville Store Manager must have full understanding of the Libby Story culture, aesthetic, and customer.

 JOB RESPONSIBILITIES:  
• Consistently meet or exceed the financial, operational, and visual expectations of the Libby Story management team.
• Responsible for the overall daily operation of Libby Story, all phases and all aspects.  This includes ensuring all Libby Story policies and procedures are being followed.
• Maintain the overall appearance of Libby Story Starkville.  This includes floors, windows, counters, displays, back room, and grounds.  Report any issues to the Regional Manager, as needed.
• Responsible for all employee hiring and training.
Sales training must be thorough and include review of the Employee Operations Manual, education in Libby Story’s culture and standard of high customer service, on-hand CounterPoint POS trainingtheftprevention, mock sales scenarios, and sales training tips outlined by the Libby Story management team.  
Product training must be comprehensive and altered for seasons, trends, vendor changes, and customer/employee feedback.
• Manage and motivate the Starkville Libby Story sales team by serving as a proactive mentor, teacher and problem solver.   
• Achieve monthly sales goals and share goals with staff, adding incentives and contests, when deemed appropriate by the Libby Story management team.  
• Document, deal with and resolve all employee issues and conflicts.  Report any unresolved issues to the Libby Story Regional Manager.
• Establish employee lineup with proper balance to cover all phases of the Libby Story Starkville store’s operation.  This includes dealing with all scheduling issues.  Submit any schedule changes to the Regional Manager.
Schedule employees with attention to seasons, man hours and floor coverage needed.
• Maintain salary budget provided by the Libby Story management team.  Fixed and Variable Salary Budget Goal = 15% of yearly sales.
Monitor employee time sheets turned in for payroll to ensure all employees are clocking in/out properly and working outlined schedule. 
Check employee pay stubs to ensure all pay and hours are correct.  Report any issues to the Regional Manager.  
• Delegate specific duties and areas of responsibilities to each employee, in writing.  
Make sure each employee understands what to do and how to do it.  
Ensure that the Libby Story philosophy of customer service and cultureis followed at all times.
• Meet with each employee every 3 months for quarterly performance evaluations and to monitor personal growth within our company.  
• Conduct monthly mandatory team meetings (before/after store hours) to updatestaff on company policies, important issues, and work on sales training.    Acknowledge key players for the previous month, store growth and changes.
• Use leadership skills to create a “Culture of Profitability.”  Teach Libby Storyemployees to think in terms of sales and profits.
• Maintain an exceptional level of customer service.  
See that all customers are waited on promptly and taken care of properly.
Handle any customer complaints, discrepancies, or questions in an appropriate and professional manner.
• Partner with the Regional Manager to ensure the Visual Manager is proactive in planning, scheduling and executing an innovative visual environment for the Starkville Libby Story store.
Partner with Visual Manager and Art Director to complete weekly, monthly and quarterly planning. 
• Ensure all Libby Story Merchandising Guidelines are followed correctly.  This includes mannequins, sensors, and labels.
• Maintain an awareness of apparel trends and relevance to Libby Story.  Explore new areas for Libby Story to try.  Report any trends, relevance, and new areas of exploration to the Libby Story management team.  
• Communicate merchandise performance observations with the Libby Story management team.  Merchandise performance observations include communicating daily merchandise movement, responses, and requests and by recommending weekly merchandise markdowns.
• Communicate daily in regards to management issues and ideas with the Libby Story management team through the Headquarters Tasks & Agendas List.
• Complete the Libby Story Starkville Daily Store Report, in detail, on a daily basis.  
• Perform all opening and closing procedures regularly.  Ensure that all opening and closing procedures are being performed correctly during times you are not available to open and/or close.
• Monitor Libby Story Starkville’s local competition regularly and report findings to the Libby Story management team.
• Work with the LS management and Creative teams to develop core messages and ensure brand consistency of the Libby Story style, culture, and aesthetic.
• Present advertising ideas to that are both cost effective and produce quantitative results to the Libby Story management team.
• Actively check the Starkville email account for any updates, store issues, customer comments, etc.
Communicate any advertising issues to Libby Story management. Forward donation requests directly to Libby and advertising requests directly to John Hunter.  
• Take leadership and ownership of events and activities related to all aspects of PR and Advertising including print ads, social media, merchandising ideas, and merchandise selection.
• Manage and execute projects as designed (in collaboration with you) by Libby Story management and Creative teams.  
• Work with the LS Management and Creative teams to integrate sales campaigns with customer promotions.
• Build strong relationships with local publications, bloggers, and other fashion media outlets by constantly reaching out to influencers in the media while forging long term successful relationships.
• Manage and maintain Libby Story Starkville’s Social Media Outlets.
Imaginatively keep Libby Story Starkville’s FacebookInstagram, and other social media outlets up to date with current products, trends, and other information by use of pictures, blogs, videos, and more.  
Ensure the Libby Story Starkville social media outlets are projecting typical Libby Story style, culture, and aesthetic.  
Keep a journal of daily social media posts.  Document results, responses, and growth.
Relay responses from Libby Story Starkville’s social media outlets to the LS Management and Creative teams. Constantly brainstorm on ways to increase customer response and feedback from these social media outlets. 
Ensure all customer comments, questions, and concerns through all social media outlets are responded to professionally and promptly.
Assistant Manager of Sales & PR/Advertising
• Maintain store supply budget provided by the Libby Story management team.  Salary budget for the Starkville store is $100 per month or $1,200 for the year.  

 

DISCLAIMER:  The above statements are intended to describe the general nature and level of work being performed by the person assigned to this classification. This is not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

 

 

 

KEY RELATIONS: The Libby Story Starkville Store Manager will work under the supervision of the Libby Story Regional Manager and with the LS Headquarters and management team. There is a need for excellent communication and continued maintenance of relationships with all Libby Story Staff, all customers, and all visitors. 

 

 

 

SCHEDULE: Days will vary and will include days, evenings, nights, weekends, and holidays. Please note that Libby Story Starkville store hours fluctuate based on lease requirements and owners’ preferences. Normal retail hours are:

• 
Sundays – 11:00 AM to 3:00 PM (during football seasons and special events)
• Mondays – 10:00 AM to 6:00 PM

• Tuesdays – 10:00 AM to 6:00 PM
• Wednesdays – 10:00 AM to 6:00 PM
• Thursdays – 10:00 AM to 6:00 PM
• Fridays – 10:00 AM to 6:00 PM
• Saturdays – 10:00 AM to 5:00 PM
• Holiday/Special Events Hours – All normal store hours are subject to change for holidays and special events.

The Libby Story Starkville Store Manager reports one hour before opening and stays until the last customer leaves, the register is reconciled, tickets have been posted, and end of the day chores are completed.




Libby Story Ridgeland
Assistant Manager of Sales & PR/Advertising
JOB DESCRIPTION


REPORTS TO:  Libby Story Ridgeland Manager

JOB PURPOSE:  The Assistant Manager of Sales & PR/Advertising is to undertake sales and customer service duties by communicating with customers, providing information regarding products and benefits, and ensuring that customers are satisfied with their Libby Story experience.  The Assistant Manager of Sales & PR/Advertising is twork in conjunction with the LS Creative to Department and the LS Management Team to help define the strategy and implementation for building the brand of Libby Story on a local and regional scale.

SALES - JOB RESPONSIBILITIES :

• Building customer relationships and ensuring each customer is a provided a unique shopping experience.
• Outfitting customers from head to toe with appropriate clothing and accessories.
• Helping customers locate merchandise or find suitable alternatives.
• Participating in periodic team meetings.
• Being knowledgeable about the history, benefits, and uses of each product.
• Being knowledgeable about fashion trends, styles, and proper clothing fit—Expert Stylist.
• Communicating with management regarding customer concerns and employee matters.
• Handling sales transactions, which include full operation of CounterPoint POS system.
• Providing honest and positive feedback to customers regarding the best products that fit the customers’ expectations and style.
• Adhering to company policies, procedures, and recommendations.
• Preparing Daily Store Report for Manager on Google Docs.
• Conducting morning and afternoon meetings with sales staff.
• Assisting in opening/closing duties and ensuring all daily responsibilities are completed.
• Training the sales staff on register functions, styling suggestions, and becoming the typical Libby Story girl.

 

PR/ADVERTISING - JOB RESPONSIBILITIES :

• Actively checking Ridgeland email account and taking care of advertising issues and customer issues and requests, as needed.
• Taking leadership and ownership of events and activities related to all aspects of PR and Advertising including print ads, social media, merchandising ideas, and merchandise selection.
• Implementing PR and Advertising strategies that are both cost effective and produce quantitative and qualitative results.
• Managing and executing projects as designed (in collaboration with you) by the LS Management and Creative teams.
• Working with the LS Management and Creative teams to integrate PR campaigns with customer promotions.
• Building strong relationships with local publications, bloggers, and other fashion media outlets. Constantly reaching out to influencers in the media while forging long term successful relationships.
• Imaginatively keeping Libby Story Ridgeland’s FacebookInstagram, and other social media outlets up to date with current products, trends, and other information by use of pictures, blogs, videos, and more.   
• Keeping a journal of your daily social media posts and documenting results and responses.  
• Relaying responses from Libby Story’s social media outlets to the LS Management and Creative teams.  Constantly brainstorming on ways to increase customer response and feedback from these social media outlets.  
• Responding to customer comments, questions, and concerns through all social media outlets.   
• Monitoring Libby Story’s competition and industry trends and applying findings into a tangible action.  
• Working with the LS management and creative teams to develop core messages and ensure brand consistency.  

 

ESSENTIAL SKILLS:

• Energetic and tenacious personality.
• Social Media Guru.
• Collaborative approach and ability to change strategies quickly.  
• Strong negotiating skills to ensure cost effective campaigns.  

KEY RELATIONS:  The Assistant Manager of Sales & PR/Advertising will work under the supervision of the retail sales floor Manager and with the LS management team.  There is a need for excellent communication and continued maintenance of relationships with all Libby Story Staff, all customers, and all visitors.  

SCHEDULE:  Days will vary and will include days, evenings, nights, weekends, and holidays.  Please note that Renaissance at Colony Park Hours fluctuate based on lease requirements.  Normal retail hours are:

• Sundays – 1:00 PM to 6:00 PM
• Mondays – 10:00 AM to 7:00 PM
• Tuesdays – 10:00 AM to 7:00 PM
• Wednesdays – 10:00 AM to 7:00 PM
• Thursdays – 10:00 AM to 7:00 PM
• Fridays – 10:00 AM to 8:00 PM
• Saturdays – 10:00 AM to 8:00 PM
• Holiday Hours – Weekdays are extended to 8:00 PM mid-November to early January

Libby Story employees report one hour before opening and stay until the last customer leaves and end of the day chores are completed.