If you purchased an item online and would like to make an exchange, please call our main office 662 323 1427 before you place the item to be returned in the mail. 

Due to the fast turnover of our items, exchanges can not be held for our online customers. We will, however, make every effort within reason to make sure you are happy.

Libby Story works hard to provide quality, unique apparel at affordable prices. Please follow care instructions. Many of our garments are light weaves and knits and are labeled "hand wash."

In-store Purchases: Absolutely no refunds on in-store purchases.  Items purchased in-store may be exchanged or a store credit will be issued if the item has not been worn, original tags attatched, and presented with original receipt. 

Web Purchases: We are certain that you will love your purchase(s), but in the event an item doesn’t work out, Libby Story will be glad to accept your unworn and unwashed or defective merchandise for a full refund or exchange within 15 days of the shipping date. From 16 to 30 days after the shipping date, customers will only be granted an exchange or store credit.

Returns will usually be processed within ten (10) days of receipt and a confirmation e-mail will be sent to notify you that your return/exchange is in process. If you choose to be refunded, your original method of payment will be credited. Therefore if you pay with a gift card, a new gift card will be issued and sent to you.

RETURNING MERCHANDISE

Returning web orders to a Libby Story location:

Website merchandise can be returned or exchanged at any Libby Story location within 15 days from the shipment date. Returned merchandise must be unworn, unwashed with tags attached. All returns must be accompanied by the original packing slip.

Returning in-store purchases to web:

Absolutely no refunds on in-store purchases. In-store purchases can be returned or exchanged to our distribution center. Returned merchandise must be unworn, unwashed with tags attached. All returns must be accompanied by the original receipt.

RETURNING A GIFT

Absolutely no refunds on gifts. If you receive a gift from a Libby Story store or website, you may return it to any Libby Story location or to our distribution center. A gift card will be issued for the amount of purchase and mailed to you (or given to you if you come to a store location). However, the original receipt or original gift receipt must be included in order to receive credit, as this is the only way to verify the purchase. Additionally, as stated above, the merchandise must be returned or shippied within 15 days of purchase or 30 days of shipment (if purchased online), depending on the method used originally.


WHERE DO I RETURN MY MERCHANDISE?

You can return mechandise purchased at Libby Story stores or libbystory.com to any store location or by mail.

If mailing, please send all retuns to:
Libby Story
Attn: Returns
120 W Jackson Street, Suite A
Ridgeland, MS 39157

Other Information:
info@libbystory.com
662 323 1427